Frequently Asked Questions

To resolve your query as quickly as possible, we suggest you review our frequently asked questions below.

If your question is not answered here, please contact us and we'll see if we can help!

Product Information

I can't see my country on the drop down menu when I try to place an order?

Unfortunately, due to international shipping regulations, we can not deliver our fragrances worldwide. Please see below a full list of where we do deliver to, if your country isn't on this list, we can not deliver to you.

United Kingdom

Europe (Including UK Islands)

Austria
Belgium
Bulgaria
Channel Islands
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Monaco
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

International Countries outside Europe

Norway
Switzerland
United Arab Emirates
United States of America

Is the price on the product page the full price?

Yes - All our prices are the full price.

Are the products advertised on the site genuine?

Yes - All products we sell are 100% genuine.

How do I know if something is out of stock?

Our customer services department will notify you if any items are out of stock once your order has been received.

Is there a maximum number of products I can order as a single customer?

Yes - each customer is allowed to purchase a maximum of 4 individual products per transaction.

Are samples available?

Yes - Samples of our fragrances can be purchased on our website. Unfortunately, we do not send samples outside of the UK.

Are your fragrances suitable for vegans and not tested on animals?

Yes! We can confirm ALL products supplied by Mr Vanguard Ltd have never and will not ever be tested on animals. We hereby confirm that none of the materials to create our products are of animal origin and do not come into contact with animal origin materials at any stage during production and therefore are suitable for the use of Vegans and Vegetarians.

Shipping & Delivery

What are your delivery charges?

We have tried to keep our delivery charges not only reasonable, but above all inexpensive. For some countries, the shipping costs are higher, but this is clearly shown on your order and needs to be confirmed by you at checkout before we take any payment. For UK customers, delivery is free per order, which includes postage and packaging.

Why is my transaction processed in GBP even though I do not live in the UK and will I pay Customs charges?

A - Currency for non-UK orders will be in GBP. This means that all your transaction will be processed in GBP and this is the currency that our customers see in checkout. Mr Vanguard Ltd will not be liable to cover any customs charges that may be applied by Customs at your home country.

Order Tracking

Can I track the order I have just placed?

Yes - Once your product has been shipped, we will send you an 'Order Shipped' email which will include the courier details and a 'tracking code' for you to track your order. Unfortunately, we do not send tracking codes for sample orders.